Cancellation Policy
Last updated: February 2026
This Cancellation Policy explains the terms under which orders placed on https://vistexa.shop/ can be cancelled. By placing an order, you agree to the terms outlined below.
1. Order Cancellation Window
Orders can only be cancelled before they are processed or shipped.
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Once an order is packed, dispatched, or in transit, cancellation is not possible.
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Orders that have already shipped must follow our Return & Refund Policy if you wish to return the item.
2. How to Request a Cancellation
To cancel an order:
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Contact us immediately via email or phone
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Include your order number and the email address used at checkout
Cancellation requests are processed on a first-come, first-served basis. Prompt action increases the likelihood that your request can be honored.
3. Orders Already Shipped
If your order has already been shipped:
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Cancellation is not possible
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You may return the item after delivery if it meets eligibility requirements under our Return & Refund Policy
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Shipping fees are non-refundable once the order is dispatched
4. Seller-Initiated Cancellations
Vistexa reserves the right to cancel an order in the following cases:
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Suspected fraud or unauthorized transactions
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Pricing errors or inventory mistakes
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Incomplete or unverifiable payment
In these cases, a full refund will be issued to the original payment method.
5. Refunds for Cancelled Orders
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Approved cancellations are refunded within 5–10 business days
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Refunds are issued to the original payment method
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Processing times may vary depending on your bank or payment provider
6. Policy Updates
We may update or modify this Cancellation Policy at any time. Any changes will be reflected on this page with the updated revision date.
7. Contact Information
For questions or cancellation requests, please contact us:
Trading Name: Vistexa
Website: https://vistexa.shop/
Email: sales@vistexa.shop
Phone: +1 219-781-3356
Address:
433 Cloverdale Dr
Clayton, North Carolina, 27520
United States