Frequently Asked Questions (FAQs)
Orders
1. How do I place an order?
Visit https://vistexa.shop/, browse our products, select your preferred item, choose the correct size or variation, and click Add to Cart. Complete checkout by providing payment and shipping information.
2. Can I change or cancel my order?
Orders can only be changed or cancelled before they are processed or shipped. Once your order is packed or in transit, modifications or cancellations are not possible. Contact us immediately if you need assistance.
3. How will I know if my order was successful?
After placing an order, you will receive a confirmation email with your order details and receipt.
Shipping & Delivery
4. Do you offer free shipping?
Yes, we provide free shipping on eligible orders. Shipping charges, if any, are displayed at checkout.
5. How long will it take to receive my order?
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Processing Time: 1–3 business days
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Estimated Delivery: 5–10 business days
Delivery times may vary due to carrier delays, holidays, or unforeseen events.
6. When will I receive tracking information?
Tracking details are sent within 1–2 business days after your order is shipped. You can monitor your shipment using the tracking link provided in the shipping confirmation email.
7. Do you ship internationally?
Currently, we only ship within the United States.
Payments
8. What payment methods do you accept?
We accept payments through trusted third-party providers. All available payment options are displayed at checkout.
9. Is my payment information secure?
Yes. All payments are processed via secure, encrypted payment gateways. We do not store your card information.
Returns & Refunds
10. What is your return policy?
Eligible returns can be made within 14 days of delivery. Products must be unused, unworn, and in original packaging. Please refer to our Return & Refund Policy for full details.
11. Can I return an item if I change my mind?
Once an order is shipped or in transit, cancellation is not possible. You may return items post-delivery if they meet the eligibility criteria outlined in our Return & Refund Policy.
12. How long do refunds take?
Refunds are processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
Products
13. Are your products high-quality?
Yes. All products are carefully selected to ensure comfort, durability, and style. Minor variations in color or appearance may occur due to photography or screen settings.
14. What if I receive a defective or wrong item?
Contact us within 7 days of delivery with your order number and photos of the product. We will assist you with a replacement or full refund at no additional cost.
Customer Support
15. How can I contact you?
For assistance, please contact us using the details below. Our team responds within 24–48 business hours:
Trading Name: Vistexa
Website: https://vistexa.shop/
Email: sales@vistexa.shop
Phone: +1 219-781-3356
Address: 433 Cloverdale Dr, Clayton, North Carolina, 27520, United States