Shipping Policy

Last updated: February 2026

Thank you for shopping with Vistexa. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://vistexa.shop/.

By placing an order, you agree to the terms outlined in this policy.

1. Order Processing Time

All orders are typically processed within 1–3 business days (excluding weekends and U.S. public holidays).
Orders placed after 5:00 PM (EST) may be processed the next business day.
During peak seasons or promotions, processing times may take slightly longer.

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

2. Shipping Destinations

We currently ship to:

United States (all 50 states)

At this time, international shipping is not available unless explicitly stated on a product page.

3. Shipping Methods & Estimated Delivery

Estimated delivery times after processing:

Standard Shipping: 5–10 business days
Expedited Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to:

Carrier delays
Weather conditions
Holidays
Incorrect or incomplete addresses

4. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and destination.
Free shipping promotions may apply automatically if eligible.

All applicable shipping charges will be displayed before checkout.

5. Tracking Orders

Tracking information is provided within 1–2 business days after the order is shipped.
You can monitor your order’s status via the tracking link in your shipping confirmation email.
If you do not receive tracking information, please contact us immediately.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

Vistexa is not responsible for:

Orders delivered to incorrect addresses provided by the customer
Delays caused by inaccurate or incomplete addresses

Returned orders due to address errors may incur additional shipping charges.

7. Lost, Damaged, or Delayed Orders

If your order is:

Lost
Damaged during shipping
Significantly delayed

Please contact us within 7 days of the estimated delivery date with your order number. We will assist you according to our Return & Refund Policy.

8. Shipping Restrictions

We do not ship to:

P.O. Boxes
APO/FPO addresses

Certain products may have additional shipping restrictions due to size, weight, or legal requirements.

9. Changes or Cancellations

Orders cannot be modified once they have been shipped.

To cancel an order, contact us immediately after placing it.
Cancellations are only accepted before shipment.
Please refer to our Cancellation Policy for full details.

10. Contact Information

If you have any questions about shipping, please contact us:

Trading Name: Vistexa
Website: https://vistexa.shop/

Email: sales@vistexa.shop
Phone: +1 219-781-3356

Address:
433 Cloverdale Dr
Clayton, North Carolina, 27520
United States