Return & Refund Policy

Last updated: February 2026

At Vistexa, your satisfaction is our priority. This Return & Refund Policy explains how to return products, request refunds, or handle exchanges for purchases made on https://vistexa.shop/.

By placing an order, you agree to the terms outlined below.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 14 days of delivery

  • Products must be unused, unworn, and in original condition

  • Original packaging, labels, and tags must be intact

  • Proof of purchase (order number or receipt) must be provided

Items not meeting these conditions cannot be returned or refunded.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, worn, or damaged items (unless defective)

  • Products returned without original packaging or tags

  • Clearance, sale, or promotional items (unless faulty)

  • Items damaged due to misuse or improper care

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the product and packaging

We will arrange a replacement or full refund at no additional cost.

4. Return Process

To initiate a return:

  1. Email us at sales@vistexa.shop with your order details

  2. Our support team will review your request

  3. If approved, you will receive return instructions

⚠️ Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping unless:

    • The item is defective

    • The wrong item was sent

  • Original shipping fees are non-refundable unless required by law.

6. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

Note: Bank or card processing times may vary.

7. Exchanges

Currently, we do not offer direct exchanges.

  • To receive a different size or product, please return the original item (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund after it has been processed:

  1. Check your bank or card statement

  2. Contact your payment provider

  3. Contact us at sales@vistexa.shop for assistance

9. Orders Cancelled After Shipment

Orders cannot be cancelled once shipped.
If you no longer want the item, follow the return process outlined above.

Refer to our Cancellation Policy for more details.

10. Contact Information

For questions, returns, or refunds, please contact us:

Trading Name: Vistexa
Website: https://vistexa.shop/

Email: sales@vistexa.shop
Phone: +1 219-781-3356

Address:
433 Cloverdale Dr
Clayton, North Carolina, 27520
United States